The travel, tourism, and leisure industries are amongst the most dynamic in the global business world. Managing the demand of an ever-changing flow of business can be challenging especially when margins are tight! Outsourcing some of your sales or administration functions will help you manage the peaks without costing the earth.
Our range of inbound call, email, and web chat services means that no query needs to go unanswered, keeping your clients happy and your bank balance in the black.
Inbound Call Centre Services
For the Travel, Tourism and Leisure Industries
Why do you need to use a call centre?
Out Of Hours
In a world of smartphones and the internet, customers are not prepared to wait to call between set business hours. Businesses need to be available 24 hours a day for customers, clients, suppliers or investors.
Overflow
Struggling to cope with peaks and troughs in your business can be challenging. With an outsourced call-centre backup service you can relax in the knowledge that your overflow calls are in good hands. Respect your clients’ time – make sure your calls are answered expeditiously.
Customer Services
Whether you are starting a new business, expanding an existing business, or launching a new product, a robust, reliable, and flexible Customer Services operation will keep you ahead of the competition.
Reservations & Bookings
Whether your business is in need of a fully outsourced customer service team to handle calls and emails or just for the overflow when your teams are stretched; our well-trained team will ensure all your bookings enquiries are handled professionally.
About Us
Malama Lifestyle Services is a management and consultancy business with a number of call center operations based in India. Our team of highly trained consultants is focused on delivering high-quality inbound and digital services to our global clients.
With excellent language and communication skills, our teams offer a professional and customer-focused service so you can be sure that your clients will be satisfied.
How long will your customer wait? How long is too long? In a world that is so connected, we believe that any wait is too long!
